Questions about our cleaning
Faq
Faq
Have a question?
Here you’ll find a wealth of information designed to answer all your queries about our services, processes, and policies. We understand that you may have specific questions or concerns, and our goal is to provide transparent, thorough answers to assist you in making informed decisions.
Vacate Cleaning FAQs
What does your vacate cleaning service include?
Our vacate cleaning service covers a comprehensive range of tasks designed to meet the standards required for bond returns. This includes deep cleaning of the kitchen, bathrooms, bedrooms, living areas, and additional spaces as required. We focus on areas like countertops, appliances, floors, windows, light fixtures, and more.
How long does a vacate clean take?
The duration of the cleaning depends on the size of the property and its condition. Generally, it takes anywhere from a few hours to a full day. We aim to be as efficient as possible without compromising on the quality of our work.
Do you offer a bond back guarantee?
Yes, we offer a bond back guarantee, subject to terms and conditions. Our service is designed to meet the expectations of property managers and landlords for bond returns. If there are any issues related to our cleaning within 72 hours, we will return and rectify them free of charge.
Are your cleaners insured and trained?
Absolutely! All our cleaners are fully insured and have undergone thorough training to provide high-quality vacate cleaning services. They are equipped with the latest gear, fresh uniforms, and the knowledge and tools to tackle any cleaning challenge.
We also ensure each one of our cleaners has an up to date police clearance.
Do I need to provide cleaning supplies or equipment?
No, you don’t need to provide anything. Our team comes fully equipped with all the necessary cleaning supplies and equipment to carry out the service effectively.
Can you clean the property if I am not present?
Yes, we can clean the property in your absence. We just need access to the property and any specific instructions you might have. Our team is trustworthy and respectful of your space.
We can even pick up the keys from your property manager, but please note a key pickup fee may apply depending on the distance we need to travel.
How do I book a vacate cleaning service?
Booking is simple! You can book our vacate cleaning service by contacting us via phone, email, or through our website. We recommend booking in advance to ensure availability.
Is there a cancellation fee?
We understand that plans can change. We request that you inform us of any cancellations or rescheduling 24 hours in advance. Cancellations made less than 24 hours before the scheduled service may incur a fee.
Your fees are slightly higher than online quotes. How come?
We provide transparent pricing because we know nobody likes hidden fees or surprise charges at the end.
You’ll find some online quoting systems don’t include certain areas of cleaning that we consider to be standard.
After all, we’ve got a bond to get back, right?
Home Clean FAQs
How often can I schedule a regular cleaning service?
You can schedule our cleaning services weekly, bi-weekly, or monthly, depending on your needs. We’re flexible and aim to fit into your lifestyle seamlessly.
Can I customise the cleaning tasks included in my regular service?
Absolutely! Our services are tailored to your needs. You can specify the tasks you want to be done during each visit, ensuring that your home is cleaned exactly the way you want it.
Do you provide cleaning supplies and equipment?
Yes, we provide all necessary cleaning supplies and equipment. If you have specific products you prefer, feel free to let us know, and we can accommodate your request.
Are your cleaners insured and vetted?
The safety and security of your home are of utmost importance to us. All our cleaners are fully insured and have undergone a comprehensive vetting process for your peace of mind.
Do I need to provide cleaning supplies or equipment?
No, you don’t need to provide anything. Our team comes fully equipped with all the necessary cleaning supplies and equipment to carry out the service effectively.
Is there a cancellation fee if I need to cancel a service?
Cancellations made less than 48 hours before the scheduled service may incur a fee. We encourage you to inform us as soon as possible if you need to cancel.
Can I customise the cleaning service according to my needs?
Absolutely! We understand that each home is unique. You can customise the cleaning service to fit your specific requirements, whether it’s focusing on certain areas or performing specific tasks.
What should I do to prepare for the cleaning service?
We recommend picking up any clutter or personal items to facilitate efficient cleaning. Ensuring access and disabling any alarm systems (or providing us the code) can help, too. It’s a bit awkward if we set off the alarm.
What happens if something is missed or not cleaned to my satisfaction?
We strive for the highest standards, but in the rare event that something is missed, please contact us within a specified timeframe, and we will make arrangements to rectify the situation.
How can I pay for the cleaning services?
We offer various payment options for your convenience, including cash, direct transfer, or using our Square reader. Payments are typically due on the day of the scheduled service.
Your fees are slightly higher than online quotes. How come?
We provide transparent pricing because we know nobody likes hidden fees or surprise charges at the end.
You’ll find some online quoting systems don’t include certain areas of cleaning that we consider to be standard.
After all, we’ve got a bond to get back, right?
Get in touch
Our address
West Perth-based.
Servicing Fremantle to Joondalup